Terms & Conditions

Terms & Conditions

Last updated: 06 February 2026

OVERVIEW

This website is operated by KHELSPACE. Throughout the site, the terms “we”, “us” and “our” refer to KHELSPACE. KHELSPACE provides this website, including all information, tools, and services available on this site, subject to your acceptance of these terms and conditions.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state/UT of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site under your supervision.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms may result in an immediate termination of your access to the Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time, to the extent permitted by applicable law.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the information provided on this website is at your own discretion and risk.

This site may contain certain historical information. Historical information is not current and is provided for your reference only.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site except as required by law. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service, except where such liability cannot be excluded under applicable law.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your device’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction, and to limit quantities of any products or Services that we offer, to the extent permitted by law.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion (subject to applicable law), limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed under the same customer account, with the same payment method, and/or with the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and phone number, so that we can complete your transactions and contact you as needed.

SECTION 7 – THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third parties.

Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 8 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.

You agree that your comments will not violate any right of any third party. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 9 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law.

SECTION 10 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms, you are prohibited from using the site or its content for unlawful purposes, violating laws, infringing intellectual property rights, harassment, fraud, uploading or transmitting malware, collecting personal information of others, spamming/phishing, crawling/scraping, or interfering with or circumventing security features.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 11 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, to the maximum extent permitted by law.

To the maximum extent permitted by law, KHELSPACE shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Service or any products procured using the Service.

SECTION 12 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless KHELSPACE and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms, your violation of any law, or the rights of a third-party.

SECTION 13 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. This determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 14 – TERMINATION

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to our Services (or any part thereof).

SECTION 15 – ENTIRE AGREEMENT

These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals.

SECTION 16 – GOVERNING LAW

These Terms of Service and any separate agreements under which we provide you with Services shall be governed by and construed in accordance with the laws of India.

SECTION 17 – CONTACT & GRIEVANCE

Shopify requires merchants to publish public-facing contact information, terms of service, a refund policy, and shipping policies (including order fulfilment timelines) on their store. 

Refund Policy

Last updated: 06 February 2026

OVERVIEW

This Refund Policy describes the rules for returns, replacements, refunds, and cancellations for purchases made on KHELSPACE. By placing an order on our website, you agree to this Refund Policy and our Terms & Conditions.

RETURN / REPLACEMENT WINDOW

You must request a return/replacement within 7 days of delivery. Requests raised after this period may be declined, subject to applicable law.

RETURN CONDITIONS

Unless required otherwise by applicable law, returns are accepted only if the product is unused, in its original packaging, with tags/seals intact, and in resalable condition.

NON-RETURNABLE ITEMS

Some products may not be eligible for return/refund due to hygiene/safety reasons or where marked “Final Sale”, unless received damaged/defective/wrong. Please check the product page and this policy before ordering.

DAMAGED / DEFECTIVE / WRONG PRODUCT

If you receive a damaged, defective, or wrong item, you must contact us within 12 hours of delivery with clear photos/video of the product and the outer packaging label.

After verification, we may offer a replacement, store credit, or refund, as appropriate and as permitted by law.

CANCELLATIONS

Cancellations are accepted only before dispatch/shipment. If you request cancellation after dispatch, it will be handled as a return (if eligible) per this policy.

We reserve the right to cancel orders due to stock unavailability, pricing errors, suspected fraud, address verification issues, or other reasons permitted by law. If payment has been received, a refund will be initiated as applicable.

REFUNDS

If your return/refund is approved, the refund is processed to the original payment method within 7–10 business days. Bank/payment gateway timelines may vary.

SHIPPING CHARGES

Shipping/handling charges (if any) are generally non-refundable unless the return is due to our error or unless required by applicable law.

Shipping Policy

Last updated: 06 February 2026

ORDER PROCESSING / DISPATCH

Orders are usually processed and dispatched within  1–3 business days after confirmation, except on Sundays/public holidays and peak sale periods.

DELIVERY TIMELINES

Delivery timelines vary by location and courier operations. Any timelines shown on the website or shared by support are estimates and not guaranteed.

SHIPPING CHARGES

Shipping charges (if applicable) are shown at checkout and may depend on location, order value, and/or weight.

ADDRESS & FAILED DELIVERIES (RTO)

You are responsible for providing an accurate address, PIN code, and phone number. If delivery fails due to incorrect address, unreachable customer, refusal, or multiple failed delivery attempts, the shipment may be returned to origin (RTO).

In such cases, reshipping/refund (if applicable) will be handled in accordance with our Refund Policy and may involve the deduction of actual shipping/handling costs, subject to applicable law.

TRACKING

Once dispatched, tracking details may be shared via email/SMS/WhatsApp where available.

Privacy Policy

Last updated: 06 February 2026

OVERVIEW

This Privacy Policy explains how KHELSPACE collects, uses, and shares your personal information when you visit or make a purchase from our website.

INFORMATION WE COLLECT

When you place an order or attempt to place one, we may collect information such as your name, billing/shipping addresses, phone number, email address, payment status, and order details.

We may also collect certain device and usage information (for example, IP address, browser type, and pages visited) to help improve store performance and security.

HOW WE USE YOUR INFORMATION

We use your information to process orders, deliver products, provide customer support, detect fraud/security risks, and communicate with you about your order and store updates.

SHARING YOUR INFORMATION

We share information with service providers who help us operate our store (for example, Shopify, payment gateways, and shipping/courier partners) to fulfill orders and provide services.

DATA RETENTION

We retain order information for our records unless and until you ask us to delete this information, subject to legal and accounting requirements.

CONTACT